In 2014, the Buildings and Grounds Department began utilization of computerized work orders for any work that needs to be scheduled to be done, such as broken window shade, faucet dripping, paper delivered, a room that is too cold or too hot, painting, items moved, etc. We are asking that you do not just stop and ask a custodian to do a job. This will allow us to keep a log of issues that arise, and if they are repetitive, we will have a running log of such so that we can address the situation. This will also eliminate any issue with lost paper work orders or work orders that are not completed in a timely manner. This also allows the creator of the work order to view requests that are still pending in addition to a complete history of requests submitted.

The Que Centre is not to be used for an emergency situation; if you have a building emergency, please contact the Building and Grounds department immediately at (716) 687-2314 or (716) 687-2304, or if you have any questions, log in problems or for a password reset. You may also contact by email: BMann@eastauroraschools.org.

Help Us Help You

• Please do not send students directly to any of the IT Offices in any school building.

• Employees should create a support ticket for all technology related questions, concerns and needs.

• Students in grades 7 through 12 should create their own support tickets. If they cannot, they should work with a classroom teacher who can create a support ticket on their behalf.

• Students from Kindergarten through grades 6 should continue to work with their classroom teacher who can create a support ticket on their behalf.

1. Save your work and restart the computer or device.

2. If the problem continues after a restart, please click here to create a support ticket in Freshdesk with as much detail as possible.

   • If your problem involves an error message, please enter it in the support ticket, verbatim.

   • Please let us know what you've already done to solve your current issue.

Thank you for creating a support ticket for all of your technology related questions, concerns and needs.